Atlanta’s ShootProof, a provider of online gallery software and services for professional and semi-professional photographers, hired James Scott as vice president, customer success. Scott will lead the customer success and customer support teams.
The company said Scott is a seasoned executive with a track record of serving high-growth SaaS companies, joining ShootProof from SuccessHacker, where he served as General Partner. His expertise is helping organizations focus on the customer journey to deliver an extraordinary customer experience, underpinned by world-class customer success, on-boarding and support organizations, the company said.
“Investing in our customers’ success is one of ShootProof’s top priorities. James brings tremendous experience and data-driven acumen to ShootProof,” said ShootProof CEO Colin Breece. “He is passionate about customer advocacy and believes that there’s no more powerful growth engine than delighted customers. He will be at the epicenter of our Customer Success organization.”