Hard lesson: PBS broadcaster loses access to 50TB of data comprising 70 years of TV history

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In a story highlighting the dangers of only having one backup source, Tom’s Hardware reports Nine PBS is afraid that it will lose more than 70 years of archival materials and programming after its contracted cloud storage vendor has apparently gone out of business. According to Current, the channel used Open Source Storage (OSS) for storing more than 50TB of data — but it suddenly lost access to its data earlier this year. Nine PBS has been working with OSS and its predecessor since 2019 and intended to renew its contract on March 6 of this year. The company never responded and abruptly cut off the station’s data access even though it still had 30 days to retrieve its data after the contract ended.

The station dug a little bit deeper when it discovered that the OSS website no longer existed and was listed as delinquent under the Colorado Secretary of State. It also discovered that OSS utilized Iron Mountain’s services, so it sent a demand letter to the latter to preserve its data and to “pay any reasonable costs associated with its demand.” At the time, Iron Mountain did not confirm or deny that it possessed Nine PBS’ data. At the same time, the channel also sued OSS and its leadership/

    In a story highlighting the dangers of only having one backup source, Tom’s Hardware reports Nine PBS is afraid that it will lose more than 70 years of archival materials and programming after its contracted cloud storage vendor has apparently gone out of business. According to Current, the channel used Open Source Storage (OSS) for storing more than 50TB of data — but it suddenly lost access to its data earlier this year. Nine PBS has been working with OSS and its predecessor since 2019 and intended to renew its contract on March 6 of this year. The company never responded and abruptly cut off the station’s data access even though it still had 30 days to retrieve its data after the contract ended.

    The station dug a little bit deeper when it discovered that the OSS website no longer existed and was listed as delinquent under the Colorado Secretary of State. It also discovered that OSS utilized Iron Mountain’s services, so it sent a demand letter to the latter to preserve its data and to “pay any reasonable costs associated with its demand.” At the time, Iron Mountain did not confirm or deny that it possessed Nine PBS’ data. At the same time, the channel also sued OSS and its leadership/

    Written by 

    Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.