Gary Pageau of the Dead Pixels Society talks with Rob Mauldin and Candy Parks of the MagicMakers Group about company culture, serving customers, how COVID is impacting businesses of all kinds, and ways to adapt.
Rob Mauldin, founding partner of the MagicMakers Group, focuses on Business Transformation and Experience Development. He was a member of the Disney Cruise Line launch team and was a key executive in the Entertainment organization that led the transformation of Disney’s consumer photography service, Disney PhotoPass, at Disney theme parks around the world. After a distinguished 21-year Disney career, Rob founded The MagicMakers® Group with partner and fellow Disney executive Cal Almaguer.
Candy Parks specializes in Consumer Research and Quantitative Analytics – “Measuring the Magic”. She is an accomplished executive with nearly 30 years of experience, in the public, private, and non-profit sectors.
MagicMakers Group is offering a Complimentary Live Webinar, ‘Untold Disney Customer Service Stories’ on Thursday, Oct. 22 from 2:00-3:00 pm ET. Expect great stories like the Disney Custodial Host seen ‘entertaining’ the guests by drawing a picture of Goofy on the sidewalk using his mop and water. How many times do you think this image was shared on social media? Yes, their job was cleaning but their purpose was making people happy. Those interested can register at www.MagicMakersGroup.com.