Canon loses consumer images on image.canon

GaryPageau ,
image.canon.com screen shot

Some users of Canon’s image.canon.com permanently lost an unspecified number of images due to a technical issues (shown above). “Currently, the still image thumbnails of these lost image files can be viewed but not downloaded or transferred. If a user tries to download or transfer a still image thumbnail file, an error may be received.”

ZDNET reports the outage may have been due to a ransomware attack, due to internal documents leaked to Bleeping Computer:

It is believed that Maze is to blame, after the threat group said they had stolen 10TB in data after launching a successful ransomware attack against the tech giant.

Maze, however, denied responsibility for the image.canon issues, and so the timing of the outage and the ransomware infection may simply be coincidental. Another memo sent internally suggested a “ransomware incident” had occurred, and a third-party cyberforensics company has been hired to investigate.

 

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Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.